The Balanced Scorecard Robert Kaplan Pdf - Download Free Apps

This is done with a target group in mind, namely its customers.Д¬ustomers determine for example the quality, price, service and the acceptable margins on these products and/or services.В Organizations always try to meet customer expectations that may change at any time. Customer perspective Each organization serves a specific need in the market. After all in the balanced scorecard, when there is a higher added value, the profits will also be higher. This is therefore a quantification of the added value that is delivered in the organization. The delivered added value from the other three perspectives will be translated into a financial success. In addition, it provides a reliable insight into the operational management and the sustainability of the chosen strategy. This is mainly a quantitative based on figures from the past. It answers the question: вЂњ How attractive must we appear to our shareholders and financial backers?вЂќ. The financial perspective is important for all shareholders and other financial backers of an organization. The starting points of the balanced scorecard are the vision and the strategy that are viewed from four perspectives: the financial perspective, the customer perspective, the internal business processes and learning & growth. The (operational) actions are set up with measurable indicators that provide support for understanding and adjusting the chosen strategy. In addition, it can help provide information on the chosen strategy more, manage feedback and learning processes and determine the target figures. Its objective is to translate an organizationвЂ™s mission and vision into actual (operational) actions ().

The Balanced Scorecard (or balance score card) is a strategic performance measurement model which is developed by and.

The Balanced Scorecard Robert Kaplan Pdf - Download Free Apps